How To Reverse Wrong Mtn Momo Transaction [ Details]

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We’ll look at how to reverse a faulty MTN Mobile Money transfer in this article.


Contacting MTN Ghana’s Customer Service

If you find that you have sent money to the wrong number or person using your MTN mobile money account, you may need to contact MTN Customer Care to get the transaction reversed. To do so, take these steps:

Call 100 within the first 15 days from the day you made the transaction.

Select your language

Select Mobile Money

Select Wrongful Mobile Money Transaction

Select ‘Speak to an Agent’

Explain your situation to the agent on the line.

Mention the original account you were sending the money to.

Mention the account you mistakingly sent the money to.

State the exact amount involved.

MTN would investigate the situation and send a reversal message to the person within 15 days.

Once the person approves, you should have the money back in your account.


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